Refunds & Returns

Returns

To be eligible for a return, items must be:

• Unused, in their original condition and original packaging.
• Proof of purchase

For hygiene and safety reasons, certain items may not be eligible for return:

• Open or used items
• Broken seals

To start a return, please contact our customer service team at fromcoasttotcoast@gmail.com with:

• Your order number 
• Which item(s) you wish to return
• Photos of the products
• Reason for the return

Shipping

Customers are responsible for covering the cost of returning items to us unless the item is faulty, damaged, or incorrect due to an error on our part.

In cases where the return is not due to a fault on our end, return shipping costs will not be reimbursed.

We strongly recommend that all returns are sent using a tracked and insured delivery service, as proof of postage and delivery is required.

Please note that we cannot accept responsibility for any returned items that are lost, delayed, or damaged in transit where a tracked service has not been used as advised. In such cases, we may be unable to process a refund or investigate the return with the courier.

Refund

Once your return has been received and inspected, we will notify you by email.

If your return is accepted, your refund will be processed to your original payment method. Refunds may take 5-10 days to appear in your account once processed as advised by banks (hopefully sooner!)